Health & Safety

People protecting people is at the core of our ethos and underpins an organisation-wide safety culture initiative to provide a safe and healthy environment for all our stakeholders.

At Scentre Group we are committed to the health, safety and wellbeing of our people and strive to provide an environment where our employees feel physically and psychologically safe at work.

The people protecting people safety culture initiative, which evolved out of the 2015 Safety Maturity Assessment, transitioned during the year from the Design and Construction (D&C) business unit to encompass all of Scentre Group’s operations. This was supported by numerous strategic executions and was highlighted by the creation of the people protecting people video featuring our CEO Peter Allen and team members, sharing their thoughts on what people protecting people meant to them. This video provides the start to our induction program and is also featured on LinkedIn. To ensure accountability for safety on a daily basis, roles revamped through the role clarity and decision-making initiative now include accountability for ‘people protecting people’.

Throughout the year the D&C Work Health and Safety (WHS) Steering Committee engaged with a corresponding Customer Experience (CX) WHS Steering Committee, allowing for greater alignment on respective safety culture improvement programs.

The safety process alignment initiative was established late in the year and an organisation-wide steering committee and working group has been formed and tasked with reviewing and updating operational safety processes and procedures, to ensure consistency throughout the Group’s operations where practicable.

The Mental Health Working Group continued its initiatives promoting mental wellness across a number of key periods including national RU OK? Day and the Health Safety and Wellbeing Week. Scentre Group also continues to support mental wellness partners including Mates in Construction (MiC) and the Black Dog Institute.

In 2018 our WHS strategy will continue to focus on safety culture transformation, underpinned by people protecting people. The new working model of the integrated WHS Steering Committee comprising stakeholders from across the business will ensure even broader safety engagement and knowledge sharing.

"Scentre Group continues to have a WHS Management System certified to AS 4801, with recertification to occur in 2018."


We measure our health and safety performance through various leading and lagging performance indicators, engagement surveys, including WHS cultural alignment survey results, training hours, lost time injuries and near-miss incidents.

Average Lost Day Rate (ALDR)

2015 2016 2017
6.92 5.39 5.72

Lost Time Injury Frequency Rate (LTIFR)

2015 2016 2017
6.59 5.09 4.19

Total Absentee Rate (percentage) (AR)

2015 2016 2017
1.58 1.67 1.93

Total Fatalities

2015 2016 2017
0 0 0

Employment & Labour

In 2017 Scentre Group focused on bringing to life its firm belief that having new employees well-equipped in the organisation at the start of their tenure would ensure they are set up for success, and able to fully contribute to the best of their ability. Accordingly, the focus during the year was on the breadth of our employee experience and specifically attraction, recruitment, ‘onboarding’ and induction and performance management and development.

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Diversity & Equal Opportunity

Scentre Group believes in the benefits of creating an inclusive and diverse culture in which our people can be the best version of themselves and their background, perspectives and experience are recognised and valued.

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