Material sustainability issues were identified through a rigorous materiality assessment process as those being of highest importance to our internal and external stakeholders. In delivering our strategic sustainability priorities, we continue to test and refine their relevance to our stakeholders.
Prioritising the most important issues
In 2015 we engaged our stakeholders on prioritising material risks and opportunities in relation to sustainability. The material issues identified, validated and prioritised by stakeholders were endorsed by our executive team, and informed the development of our Sustainable Business Framework and our three-year Sustainable Business Roadmap. Since then, we have continued on our stakeholder engagement and sustainability journey. We conducted our first employee engagement survey in 2016 and achieved a significant improvement of employee engagement in 2017. We have set up customer satisfaction listening tools to monitor our daily performance in delivering extraordinary places. These tools are helping us to test and validate material issues for some of the most significant stakeholder groups.
A number of internal and external stakeholders have an interest in Scentre Group’s business:
- Internal stakeholders are our staff and contractors working in the various teams of our business: design and construction, development, leasing and retailer relations, human resources, customer experience, group risk and our leadership team.
- External stakeholders comprise our community of retail and brand partners, suppliers and service providers, co-owners, investors, industry groups and the communities in which we serve and operate.
An overview of how we have engaged our stakeholders on each material issue is provided in the narrative of each of our pillars (community, people, environment and economic performance).
Our stakeholders’ views and interests are important to Scentre Group. This diagram represents how aspects of our environmental, social and economic performance have a direct or indirect impact on each stakeholder group. The material topics presented below influence our strategy and guide our reporting. We acknowledge that each material issue impacts stakeholder groups in different ways. These were identified through ongoing engagement with our stakeholders and has subsequently informed the content of this report to ensure we address those concerns.